Starter Kit
GRPro 2.1 Control Unit
Dual-Action Wraps
Accessories


Game Ready® - 1800 Sutter Street, Suite 500 - Concord, CA 94520
1.888.GameReady (1.888.426.3732)
customerservice@gameready.com
Terms and Conditions:
Welcome to gamereadycanine.com. We are providing the gamereadycanine.com store to you subject to the following terms and conditions, as well as the legal terms and conditions found in the legal section of the gamereadycanine.com website. If you visit or shop at gamereadycanine.com, you accept these conditions. Please read them carefully.

Return Policy:
We want our customers to be 100% satisfied, so if you are not happy with your purchase let us know and we will do everything in our power to make it right. If there is something wrong with your order such as an incorrect shipment or a manufacturer's defect, we will gladly take care of the problem at our expense. Claims for shortages, breakages, manufacturer's defects or for any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short.

If you simply want to return an item because it does not fit your needs or because you no longer need it, we do accept returns for up to 14 days but there are certain guidelines.

  • All returns must be labeled with a return authorization number that can be obtained by e-mailing customerservice@gameready.com.
  • The item must be returned in "same as new" condition. In other words, we must be able to sell the item as new. If the item has been scratched or damaged, is dirty or is otherwise un-saleable, we can't accept a return on the item.
  • No item will be accepted for return after 14 days from the date of delivery.
  • All returns that are not related to a manufacturer's defect or shipping damage are subject to a restocking fee of up to 35%.
  • The customer is responsible for shipping charges incurred both ways.
  • Shipping costs are non-refundable.
  • Items that are custom-made or modified to your specifications are not returnable.


Cancellation Charges:
Orders may be cancelled free of charge, provided that the request for cancellation is received prior to shipment of the orders.

  • If the merchandise has already been shipped, there could be a restocking fee charge of up to 35% plus shipping charges incurred in both directions.
  • Shipping charges are non-refundable.


Order Refusal:
We reserve the right to refuse any order. If we refuse to accept an order, we will notify you and ensure that your credit card is not charged or is credited, as appropriate.